Service provided by a single entity for all applications

A system for providing support to a computer user, comprising:

• a service computing system for implementing the system;
• logic, executed on the service computing system, for querying a computing system corresponding to a user to determine a computing system configuration for the user's computing system;
• logic, executed on the service computing system, generating an inventory of applications on the user's computing system based upon the query;
• logic, executed on the service computing system, creating a service and support bid for remotely maintaining the user's computing system based upon the inventory and the configuration;
• and
• logic, executed on the service computing system, providing support for the user's computing system based upon the bid.

A computer programming product for providing support to a computer user, comprising:

• a memory;
• logic, stored on the memory, for scanning a computing system to determine a computing system configuration;
• logic, stored on the memory, for generating an inventory of applications on the computing system based upon the scanning;
• logic, stored on the memory, for creating a service and support bid for remotely maintaining the computing system based upon the inventory and the configuration;
• and
• logic, stored on the memory, for providing support to the user of the computing system based upon the bid.