Adaptive Incoming Call Processing
AssigneeAT&T Intellectual Property I, L.P.
InventorsSteven Ryals, Wilson Ryals
Life of this patent
Estimating the term…
Abstract
Methods of processing incoming telephone calls include receiving an incoming telephone call from a caller, identifying the caller associated with the incoming telephone call, and processing the incoming call in response to a call handling rule generated in response to a menu selection made in a previous incoming call from the caller. Processing the incoming call in response to the generated call handling rule may include playing an interactive voice response menu to the incoming caller. The interactive voice response menu may include at least one menu option included in the interactive voice response menu in response to the call handling rule. Corresponding call handling units and computer program products are also provided.
Claims20
A method of processing incoming telephone calls, comprising:
- receiving an incoming telephone call from a caller;
- identifying the caller associated with the incoming telephone call;
- and
- processing the incoming call in response to a call handling rule generated in response to a menu selection made in a previous incoming call from the caller.
A call handling unit configured to receive an incoming telephone call from a caller, to identify the caller associated with the incoming telephone call, and to process the incoming call in response to a call handling rule generated in response to a menu selection made in a previous incoming call from the caller.
A computer program product for processing incoming calls in a telephone system, the computer program product comprising:
- a computer readable storage medium having computer readable program code embodied in said medium, said computer readable program code comprising:
- computer readable program code configured to receive an incoming telephone call from a caller;
- computer readable program code configured to identify the caller associated with the incoming telephone call;
- and
- computer readable program code configured to process the incoming call in response to a call handling rule generated in response to a menu selection made in a previous incoming call from the caller.
Dependencies are inferred from the claim text.