Automated Passcode Recovery in an Interactive Voice Response System
AssigneeAT&T BLS Intellectual Property, Inc., formerly known as BellSouth Intellectual Property Corporati
InventorAnita Simpson
Life of this patent
Estimating the term…
Abstract
The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery question and processing a caller answer to the automated passcode recovery question to authenticate the caller.
Claims20
A method for providing automated passcode recovery in an interactive voice response system, the method comprising:
- providing to a caller an automated passcode recovery question with a recorded version of the caller's voice;
- receiving a caller answer to the automated passcode recovery question from the caller;
- and
- responsive to the caller answer matching the stored automated passcode recovery answer corresponding to the automated passcode recovery question, authenticating the caller.
An interactive voice response system comprising:
- memory comprising at least one caller profile, each caller profile comprising an authentication passcode, an automated passcode recovery question with a recorded version of the caller's voice, and an automated passcode recovery answer corresponding to the caller;
- and
- logic associated with the voice response system and configured to enable the caller to recover the authentication passcode from the corresponding caller profile by providing the corresponding automated passcode recovery answer in response to the corresponding automated passcode recovery question.
A computer readable storage medium comprising a computer program for providing automated passcode recovery to a caller in an interactive voice response system, the computer program comprising:
- logic configured to provide an automated passcode recovery question with a recorded version of the caller's voice if the entered authentication passcode does not match the authentication passcode corresponding to the caller;
- logic configured to receive a caller answer to the automated passcode recovery question;
- and
- logic configured to authenticate the caller if the caller answer matches an automated passcode recovery answer corresponding to the automated passcode recovery question.
Dependencies are inferred from the claim text.