Support of remote software applications

An apparatus for providing support for a client software application running on a first machine, said apparatus comprising:

• a memory adapted to store a program;
• and
• a processor adapted to execute said program, said program performing a method comprising:
• recording at said first machine Graphical User Interface displays and associated user actions as log text records;
• invoking at a second machine support services dependent upon a support request relating to said running of said client software application on said first machine;
• sending said log text records to said second machine;
• simulating at said second machine said Graphical User Interface displays and said associated user actions from said log text records to create a simulation;
• and
• providing said support using said simulation.

An apparatus for providing support for a client software application running on a first machine, said apparatus comprising:

• means for recording at said first machine Graphical User Interface displays and associated user actions as log text records;
• means for invoking at a second machine support services dependent upon a support request relating to said running of said client software application on said first machine;
• means for sending said log text records to said second machine;
• means for simulating at said second machine said Graphical User Interface displays and said associated user actions from said log text records to create a simulation;
• and
• means for providing said support using said simulation.

A computer readable medium having recorded a computer program for directing a processor to execute a method for providing support for a client software application running on a first machine, said method comprising:

• recording at said first machine Graphical User Interface displays and associated user actions as log text records;
• invoking at a second machine support services dependent upon a support request relating to said running of said client software application on said first machine;
• sending said log text records to said second machine;
• simulating at said second machine said Graphical User Interface displays and said associated user actions from said log text records to create a simulation;
• and
• providing said support using said simulation.