User interface for multi-channel communication

A method for communicating comprising:

• obtaining an event communicated via an incoming communication channel of a plurality of communication channels, wherein
• each communication channel of the communication channels has a media type, and
• at least two of the communication channels have different media types;
• providing a notification of the event via the user interface;
• receiving an activation of a command object of the user interface, wherein the activation of the command object is received from one communication channel of the plurality of communication channels;
• accessing a user interface object table to identify a command associated with the activation of the command object;
• accessing a command table to identify a channel driver comprising the command;
• and
• causing the channel driver to issue the command to an outgoing communication channel of the communication channels.

A computer program product for presenting a user interface for communicating comprising:

• an obtaining module to obtain an event communicated via an incoming communication channel of a plurality of communication channels, wherein
• each communication channel of the communication channels has a media type, at least two of the communication channels have different media types, and
• the event corresponds to a work item;
• a notification module to provide a notification of the work item;
• a work item object;
• a receiving module to receive an activation of the work item object, wherein
• the activation of the work item object is associated with a command,
• the activation of the work item object is further associated with selecting one communication channel of the plurality of communication channels for working on the work item,
• the activation of the work item object causes a channel driver comprising the command to be identified;
• and
• the channel driver issues the command to an outgoing communication channel of the plurality of communication channels;
• a first accessing module to access a user interface object table to identify the command associated with the activation of the work item object;
• a second accessing module to access a command table to identify the channel driver associated with the command;
• and
• a physical computer readable medium storing the modules of the computer program product.

A computer program product for communicating comprising:

• a notification object to provide a notification of an event communicated via an incoming communication channel of a plurality of communication channels, wherein each communication channel of the communication channels has a media type, and at least two of the communication channels have different media types;
• a command object, wherein activation of the command object is associated with a command, the activation of the command object is received from one communication channel of the plurality of communication channels, and the activation of the command object causes a channel driver comprising the command to be identified, and the channel driver issues the command to an outgoing communication channel of the communication channels;
• a first accessing module to access a user interface object table to identify the command associated with the activation of the command object;
• a second accessing module to access a command table to identify the channel driver associated with the command;
• and
• a physical computer readable medium storing the modules of the computer program product.

A computer system comprising:

• a processor;
• a display, coupled to said processor;
• computer readable medium coupled to said processor;
• and
• computer code, encoded in said computer readable medium,
• configured to cause said processor to communicate using at least one communication channel of a plurality of communication channels, wherein
• each communication channel of the communication channels has a media type, and
• at least two of the communication channels have different media types,
• by virtue of being configured to cause said processor to:
• obtain an event communicated via an incoming communication channel of the communication channels, wherein
• the event corresponds to a work item available via the incoming communication channel;
• provide a notification of the work item via a user interface presented on the display;
• receive an activation of a work item object of the user interface, the work item object being associated with the work item, wherein
• the activation of the work item object is associated with selecting one communication channel of the plurality of communication channels for working on the work item,
• the activation of the work item object causes a channel driver comprising a command associated with the activation of the work item object to be identified, and
• the channel driver issues the command associated with the activation of the work item object to an outgoing communication channel of the communication channels;
• access a user interface object table to identify the command associated with the activation of the work item object;
• and
• access a command table to identify the channel driver associated with the command.

A computer program product comprising:

• a database comprising:
• a communication channel table comprising information regarding a communication channel;
• a user interface object table comprising information regarding a user interface object of a user interface used to communicate via the communication channel,
• wherein the information regarding the user interface object comprises a command associated with activation of the user interface object, wherein the activation of the user interface object is received from one communication channel of the plurality of communication channels;
• a channel driver table comprising information regarding a channel driver that controls the operation of the communication channel and is operable to provide an event from the communication channel and to issue the command to the communication channel;
• an event table comprising information regarding the event;
• and
• a command table comprising information regarding the command;
• instructions to access the communication channel table, the user interface object table, the channel driver table, the event table, and the command table to communicate via the communication channel;
• and
• a physical computer readable medium storing the instructions to access.

A computer program product for presenting a user interface for communicating comprising:

• a user interface object;
• a receiving module to receive an activation of the user interface object, wherein
• each communication channel of a plurality of communication channels has a media type,
• at least two communication channels of the communication channels have different media types,
• the activation of the user interface object is received from one communication channel of the plurality of communication channels,
• the activation of the user interface object is associated with a command,
• the activation of the user interface object causes a channel driver associated with the command to be identified;
• an accessing module to access a user interface object table comprising information regarding the user interface object, wherein
• the information regarding the user interface object comprises the command associated with the activation of the user interface object;
• and
• a physical computer readable medium storing the modules of the computer program product.

A computer program product comprising:

• a database comprising:
• a user interface object table comprising information regarding a user interface object of a user interface to communicate with a communication channel, wherein
• the information regarding the user interface object comprises a command associated with activation of the user interface object, and
• the activation of the user interface object is received from one communication channel of a plurality of communication channels;
• instructions to access the user interface object table when the user interface is to display information related to a communication via the communication channel;
• and
• a physical computer readable medium storing the instructions to access.

A computer program product comprising:

• a database comprising:
• an object table, wherein the object table comprises information regarding a user interface object of a user interface used to communicate via a communication channel,
• wherein
• the information regarding the user interface object comprises a command associated with activation of the user interface object, and
• the activation of the user interface object is received from one communication channel of the plurality of communication channels;
• and
• a communication channel table, wherein the communication channel table comprises information regarding the communication channel associated with the user interface object;
• instructions to access the object table and the communication channel table to communicate via the communication channel;
• and
• a physical computer readable medium storing the instructions to access.

A computer program product for communicating comprising:

• a user interface comprising at least one user interface object operable to be activated, wherein
• activation of one of the at least one user interface object is associated with issuing a command to one communication channel of a plurality of communication channels,
• the activation of the user interface object is received from the one communication channel of the plurality of communication channels,
• each communication channel of the communication channels has a media type,
• at least two communication channels of the communication channels have different media types, and
• the activation causes a channel driver comprising the command to be identified;
• and
• an accessing module to access a user interface object table comprising information regarding the at least one user interface object, wherein
• the information regarding the at least one user interface object comprises a respective command associated with activation of each user interface object;
• and
• a physical computer readable medium storing the modules of the computer program product.

An apparatus for communicating comprising:

• obtaining means for obtaining an event communicated via an incoming communication channel of a plurality of communication channels, wherein
• each communication channel of the communication channels has a media type,
• at least two communication channels of the communication channels have different media types, and
• the event corresponds to a work item available via the incoming communication channel;
• notifying means for providing a notification of the work item via a user interface;
• receiving means for receiving an activation of a work item object of the user interface, the work item object being associated with the work item, wherein
• the activation of the work item object is associated with selecting one communication channel of the plurality of communication channels for working on the work item,
• the activation of the work item object causes a channel driver comprising a command associated with the activation of the work item object to be identified, and
• the channel driver issues the command associated with the activation of the work item object to an outgoing communication channel of the communication channels;
• and
• accessing means for accessing a user interface object table comprising information regarding the work item object, wherein
• the information regarding the work item object comprises the command associated with the activation of the work item object.

An apparatus comprising:

• obtaining means for obtaining an event communicated via an incoming communication channel of a plurality of communication channels, wherein
• each communication channel of the communication channels has a media type, and
• at least two of the communication channels have different media types;
• notifying means for providing a notification of the event via the user interface;
• receiving means for receiving an activation of a command object of the user interface, the command object being associated with a command related to the event, wherein
• the activation of the command object is received from one communication channel of the plurality of communication channels,
• the receiving the activation causes a channel driver comprising the command to be identified, and
• the channel driver issues the command to an outgoing communication channel of the communication channels;
• and
• accessing means for accessing a user interface object table comprising information regarding the command object, wherein
• the information regarding the command object comprises the command associated with the activation of the command object.

A computer program product comprising:

• obtaining instructions to obtain an event communicated via an incoming communication channel of a plurality of communication channels, wherein
• each communication channel of the communication channels has a media type,
• at least two communication channels of the communication channels have different media types, and
• the event corresponds to a work item available via the incoming communication channel;
• notifying instructions to provide a notification of the work item via a user interface;
• receiving instructions to receive an activation of a work item object of the user interface, the work item object being associated with the work item, wherein
• the activation of the work item object is associated with selecting one communication channel of the plurality of communication channels for working on the work item,
• the activation of the work item object causes a channel driver comprising a command associated with the activation to be identified, and
• the channel driver issues the command associated with the activation of the work item object to an outgoing communication channel of the communication channels;
• and
• accessing instructions to access a user interface object table comprising information regarding the work item object, wherein
• the information regarding the work item object comprises the command associated with the activation of the work item object;
• and
• a computer-readable medium that stores the obtaining instructions, the notifying instructions, the receiving instructions, and the accessing instructions.