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US 2007/0192161 A1Published application
On-demand customer satisfaction measurement
AssigneeInternational Business Machines Corporation
InventorsSandra Kogan, Michael Muller
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AssigneeInternational Business Machines Corporation
InventorsSandra Kogan, Michael Muller
Estimating the term…
Embodiments of the present invention address deficiencies of the art in respect to customer relationship management and provide a method, system and computer program product for on-demand customer satisfaction measurement. In one embodiment of the invention, an on-demand customer satisfaction measurement method can include matching a target profile to a usage profile to determine whether an associated end user is to receive an abbreviated survey, forwarding the abbreviated survey to the end user only if the target profile and usage profile match, and collecting survey results for the abbreviated survey. The method further can include monitoring application usage for the end user in an end user client computing device, constructing the usage profile based upon the monitored application usage, and storing the usage profile in the client computing device.
An on-demand customer satisfaction measurement method comprising:
A customer relationship management data processing configured for on-demand customer satisfaction measurement, the system comprising:
A computer program product comprising a computer usable medium having computer usable program code for on-demand customer satisfaction measurement, said computer program product including:
Dependencies are inferred from the claim text.