Method, system, and computer program product for honoring customer privacy and preferences
AssigneeAmerican Express Travel Related Services Co., Inc., a New York Corporation
InventorNicholas K. Routson
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AssigneeAmerican Express Travel Related Services Co., Inc., a New York Corporation
InventorNicholas K. Routson
Estimating the term…
In a business where business units market products or services to customers, a method and system implement customer preferences for customer privacy, customer contact, and other marketing preferences. The method entails creating a centralized customer privacy and preferences storage and processing system, wherein are stored both legal requirements and business policies regarding customer privacy and preferences, and also specific preferences of individual customers. A customer can contact the business through a single point of contact, and using a standardized privacy and preferences interface, can specify all aspects of customer preferences regarding privacy and marketing preferences. Business units initiating a marketing process compare a database of potential marketing targets against the centralized customer privacy and preferences storage and processing system, ensuring that the preferences of all potential targets are respected during the implementation and execution of the marketing process.
A method for ensuring compliance with a customer preference for the use of personal information by an enterprise having a plurality of business units, comprising:
A system for ensuring compliance with a customer preference for the use of personal information by an enterprise having a plurality of business units, comprising:
A computer program product comprising a computer usable medium having control logic stored therein for causing a computer to ensure compliance with a customer preference for the use of personal information by an enterprise having a plurality of business units, said control logic comprising:
Dependencies are inferred from the claim text.