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US 2007/0192113 A1Published application
IVR system manager
AssigneeAccenture Global Services Limited
InventorsStephanie Sadowski, Joseph Benvegnu
Life of this patent
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AssigneeAccenture Global Services Limited
InventorsStephanie Sadowski, Joseph Benvegnu
Estimating the term…
An IVR system designer receives design specification data (which may be either state definition data or IVR system document data) and stores it in a database. A design specification report can be generated based on the stored design specification data. The report may correspond to a chosen period of time or it may correspond to chosen version of the IVR system. It may provide one or more of the following: a summary of a state within the IVR system, a listing of the previous states that lead to the current state, prompts for the state, inputs for the state, a listing of decision outcomes, key performance indicator triggers for the state, global commands that are active in the state, business units for which the state is applicable, a sample dialogues listing, test scripts listing for testing the IVR system, a change history listing for the system, a design flow diagram for the system, or pseudo-code listing for a portion of the system.
A computer-implemented method for maintaining IVR system specification information for an Interactive Voice Response (“IVR”) system, comprising:
A system for maintaining IVR system specification information for an Interactive Voice Response (“IVR”) system, comprising:
A computer program for maintaining IVR system specification information for an Interactive Voice Response (“IVR”) system, comprising:
A system for maintaining IVR system specification information for an Interactive Voice Response (“IVR”) system, comprising:
Dependencies are inferred from the claim text.