Method of providing phone service menus
AssigneeInternational Business Machines Corporation
InventorsViktors Berstis, Candice Gilzean, Sonia Gaillard
Life of this patent
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AssigneeInternational Business Machines Corporation
InventorsViktors Berstis, Candice Gilzean, Sonia Gaillard
Estimating the term…
A method and system for facilitating the navigation of menu trees offered by service providers is provided. The method of facilitating menu tree options at a menu tree facilitator includes the steps of receiving a customer request from a customer at a menu tree service center, the request including a customer identification, and determining one menu tree from a plurality of menu trees based on the customer request, wherein each of the plurality of menu trees is associated with a service provider. The method also includes determining at least a portion of the determined menu tree based on the customer request; and sending the portion of the determined menu tree to the customer based on the determination. The menu tree facilitator is a separate entity from the service provider.
A method of facilitating menu tree options, the method comprising:
A computer readable medium including computer readable code for facilitating menu tree options, the medium comprising:
A system for facilitating menu tree options, the system comprising:
Dependencies are inferred from the claim text.