A system in the maintenance of machines, processes, automation systems and equipment relating to papermaking, where the machine relating to papermaking is located at a production plant which is equipped with a plant data system, and wherein a teleservice connection based on a data communication link is arranged between the production plant and the teleservice center, and where the condition, state and/or performance of machine units and/or processes and/or automation systems of a production line at the production plant are monitored by monitoring systems, in order to recognize emergency situations, which system comprises means for providing an automatic service process, wherein the system is stateful whereby the system functions in such a way that all messages will reach their destination and all defined stages will be carried out.