User interface assistant
AssigneeXerox Corporation
InventorsKurt Kolb, Themba Muchaneta
Life of this patent
Estimating the term…
Abstract
A diagnostic system provides help to a user utilizing a data store that stores one or more solutions to at least one error. A storage component logs error data and associates errors, responses to the errors, and information indicative of whether each of the error responses was successful or unsuccessful. A linking component receives the error data from a source and identifies an appropriate solution to the error data from the information logged in the storage component. A presentation component presents the appropriate solution to a user.
Claims20
A diagnostic system that provides help to a user, comprising:
- a data store that stores one or more solutions to at least one error,
- a storage component that logs error data and associates errors, responses to the errors, an information indicative of whether each of the error responses was successful or unsuccessful;
- a linking component that receives the error data from a source and identifies an appropriate solution to the error data from the information logged in the storage component;
- and
- a presentation component that presents the appropriate solution to a user.
A method that provides help to a user, comprising:
- receiving an error code;
- determining the error from the error code;
- reviewing previous responses to the error code;
- reviewing clearance strategies for the error;
- determining the appropriate clearance strategy;
- and
- displaying the clearance strategy to the user.
A method for remedying a machine error condition, comprising:
- receiving an error code from the machine, which is representative of an error condition;
- determining a first solution to respond to the error code;
- displaying the first solution to a user;
- determining if the first solution resolved the error condition;
- interfacing to a network to locate a second solution if the error was not resolved utilizing the first solution;
- determining if the second solution resolved the error condition;
- and
- requesting additional solutions from at least one resource until the error is resolved.
Dependencies are inferred from the claim text.