Method for intelligent and automated transmission of local context in converged signaling

A method for associating contextual data with a communication session, the method comprising:

• creating a log of application specific contextual data for a plurality of applications running a plurality of distinct computing platforms, the log created in a common database that is in communication with each one of the computing platforms across one or more networks;
• using an integrated computing device to initiate a communication session between an initiating entity and a receiving entity to request assistance regarding one of the plurality of applications running on one of the computing platforms;
• identifying a portion of the application specific contextual data in the log to be associated with the communication session;
• obtaining the identified portion of the application specific contextual data from the log;
• associating the identified portion of the application specific contextual data with the communication session;
• and
• using the transmitted application specific contextual data to improve assistance provided by the receiving entity.

A computer-readable medium containing a computer-readable code that when read by a computer causes the computer to perform a method for associating contextual data with a communication session, the method comprising:

• creating a log of application specific contextual data for a computer application running on a computing platform;
• initiating a communication session between an initiating entity and a receiving entity to request assistance regarding the computer application running on the computing platform;
• associating at least a portion of the application specific contextual data contained in the log and related to the computer application with the communication session;
• transmitting the associated contextual data to the receiving entity;
• and
• using the transmitted application specific contextual data to improve assistance provided by the receiving entity.

A system for associating contextual data with a communication session, the system comprising:

• a context logger service in communication with a plurality of applications running on a computing platform, the context logger service comprising:
• at least one log capable of storing application specific contextual data for each one of the plurality of applications;
• and
• a common application program interface to facilitate the writing of the contextual data to the log by each one of the plurality of applications;
• and
• a session initiation protocol communication server to monitor session initiation protocol based communication sessions from an initiating entity to a receiving entity that are used to request assistance regarding a subject application running on the system, the session initiation protocol communication server in communication with the context logger service and capable of reading contextual data stored in the log.