Call center gui: XML converter
AssigneeSBC Knowledge Ventures, L.P.
InventorEdward Walter
Life of this patent
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Abstract
The present disclosure provides a system, method, and computer-readable medium for accessing a feature version at an Internet Protocol (IP) phone. An Extensible Markup Language (XML) code is activated at the IP Phone. A feature selection selected at the IP Phone is associating to a version of the feature using the activated XML code, and the associated feature version is then performed.
Claims20
A computer-readable medium containing a set of instructions operative to cause a processor to execute a method, the method comprising:
- activating an Extensible Markup Language (XML) code at an IP Phone;
- selecting a feature selection at the IP Phone;
- associating the feature selection at the IP Phone to a version of the feature through the activated XML code;
- and
- performing the associated feature version.
A method for accessing a feature version at an Internet Protocol (IP) phone, comprising:
- activating an Extensible Markup Language (XML) code at the IP Phone;
- selecting a feature selection at the IP Phone;
- associating the feature selection at the IP Phone to a version of the feature through the activated XML code;
- and
- performing the associated feature version.
A call center system, comprising:
- a call center server for managing calls to the call center and call center features;
- an Extensible Markup Language (XML) server linked to the call center server for converting call center features for XML-enabled devices at the call center;
- and
- an IP phone linked to the call center server and to the XML server that associates a feature selected at the IP Phone to a call center feature using (XML) code.
Dependencies are inferred from the claim text.