Customer management system

A home appliance device connected via a network to a management apparatus provided on a manufacturer side and operable to manage information concerning a customer, said device comprising:

• a reading unit operable to read the customer information from a recording medium;
• a manufacturing number recording unit operable to hold a manufacturing number provided at a time of manufacturing of said home appliance device;
• a transmission record preparing unit operable to prepare a transmission record that describes at least one of function information assigned on the basis of a usage form of said home appliance device, the customer information, and the manufacturing number;
• and
• a transmitting unit operable to transmit the transmission record to the management apparatus.

A management apparatus that is connected to a home appliance device connectable to a network and that is provided on a manufacturer side and operable to manage information concerning a customer, said apparatus comprising:

• a receiving unit operable to receive a transmission record transmitted from the home appliance device;
• a transmission record reading unit operable to read information described in the transmission record;
• and
• an analysis unit operable to analyze a usage status of function information used in each home appliance device, on the basis of the information read by said transmission record reading unit.

A program used in a home appliance device connected via a network to a management apparatus provided on a manufacturer side and operable to manage information concerning a customer, said program causing a computer to execute:

• a reading step of reading the customer information concerning a customer from a recording medium;
• a manufacturing number recording step of holding a manufacturing number provided at a time of manufacturing of the home appliance device;
• a transmission record preparing step of preparing a transmission record that describes at least one of function information assigned on the basis of a usage form of the home appliance device, the customer information, and the manufacturing number;
• and
• a transmission step of transmitting the transmission record to the management apparatus.

A program used in a management apparatus that is connected to a home appliance device connectable to a network and that is provided on a manufacturer side and operable to manage customer information, said program causing a computer to execute:

• a receiving step of receiving a transmission record transmitted from the home appliance device;
• a transmission record reading step of reading information described in the transmission record;
• and
• an analysis step of analyzing a usage status of function information used in each home appliance device, on the basis of the information read at said transmission record reading step.

A customer management method used in a home appliance device connected via a network to a management apparatus provided on a manufacturer side and operable to manage information concerning a customer, said method comprising:

• a reading step of reading the customer information concerning a customer from a recording medium;
• a manufacturing number recording step of holding a manufacturing number provided at a time of manufacturing of the home appliance device;
• a transmission record preparing step of preparing a transmission record that describes at least one of function information assigned on the basis of a usage form of the home appliance device, the customer information, and the manufacturing number;
• and
• a transmission step of transmitting the transmission record to the management apparatus.

A customer management method used in a management apparatus that is connected to a home appliance device connectable to a network and that is provided on a manufacturer side and operable to manage customer information, said method comprising:

• a receiving step of receiving a transmission record transmitted from the home appliance device;
• a transmission record reading step of reading information described in the transmission record;
• and
• an analysis step of analyzing a usage status of function information used in each home appliance device, on the basis of the information read at said transmission record reading step.