Systems and methods to provide guidance during a process to establish a communication connection
OwnerScott Faber, Ebbe Altberg +2inventors
InventorsScott Faber, Ebbe Altberg, Ron Hirson, Sean Linden
Life of this patent
Estimating the term…
Abstract
Methods and apparatuses to provide services to people who wish to make connections for real time communication, such as live telephone conversation, chat, video conferencing, etc. In one embodiment, a method includes: presenting a graphic to guide a communicator through a connection process to establish a media connection between the communicator and a communicatee for real time communication; updating the graphic to provide an updated status of the connection process; and updating the graphic to instruct the communicator to take an action based on a current status of the connection process.
Claims20
A method, comprising:
- presenting a graphic to guide a communicator through a connection process to establish a media connection between the communicator and a communicatee for real time communication;
- updating the graphic to provide an updated status of the connection process;
- and
- updating the graphic to instruct the communicator to take an action based on current status of the connection process.
A machine readable media embodying instructions, the instructions causing a machine to perform a method, the method comprising:
- presenting a graphic to guide a communicator through a connection process to establish a media connection between the communicator and a communicatee for real time communication;
- updating the graphic to provide an updated status of the connection process;
- and
- updating the graphic to instruct the communicator to take an action based on current status of the connection process.
A data processing system, comprising:
- means for presenting a graphic to guide a communicator through a connection process to establish a media connection between the communicator and a communicatee for real time communication;
- means for updating the graphic to provide an updated status of the connection process;
- and
- means for updating the graphic to instruct the communicator to take an action based on current status of the connection process.
A method, comprising:
- receiving an indication of a reference to a listing being activated to request a media connection from a caller to a callee, the reference being one of:
- a representation of a button including instructions to be embedded in a document which when rendered shows the button which is capable of being selected to identify the listing;
- and
- a phone number which when called identifies the listing;
- determining a communication channel to present a graphic to the callee, the graphic comprising:
- one or more icons showing a connection status of the caller;
- one or more icons showing a connection status of the callee;
- and
- one or more icons to represent a system that provides the connection between the caller and the callee;
- updating the graphic when the system establishes a connection to the callee;
- updating the graphic to instruct the caller to accept a charge to have the system to complete connecting the caller to the callee for an identified period of time of communication with the callee, after the system establishes both the connection to the callee and a connection to the caller;
- updating the graphic to provide one or more options to continue the media connection beyond the identified period of time when a duration of the media connection approaches or reaches the specified period of time.
Dependencies are inferred from the claim text.