System and method for dynamically re-directing communications sessions based on location-enhanced information

A system for reconfiguring communications session routing in a communications system, each communications session being destined for a particular entity and being associated with at least one predefined route, said system comprising:

• a) a locator unit operative to collect location information from a plurality of sources and to determine a current location of the particular entity;
• b) a presence detection unit operative to determine a current activity status of the particular entity within the communications system;
• c) a session redirection unit in communication with both said locator unit and said presence detection unit, said session redirection unit operative to dynamically update the at least one predefined route associated with each communications session destined for the particular entity on a basis of a combination of said current location and said current activity status of the particular entity.

A session redirection unit for reconfiguring communications session routing in a communications system, each communications session being destined for a particular entity and being associated with at least one predefined route, said session redirection unit operative to:

• a) obtain location information indicative of a current location of the particular entity;
• b) obtain presence information indicative of a current activity status of the particular entity within the communications system;
• c) dynamically update the at least one predefined route associated with each communications session destined for the particular entity on a basis of a combination of said current location and said current activity status of the particular entity.

A computer-readable storage medium containing a program element for execution by a computing apparatus to reconfigure communications session routing in a communications system, each communications session being destined for a particular entity and being associated with at least one predefined route, said program element including:

• a) computer-readable program code for detecting receipt of location information indicative of a current location of the particular entity;
• b) computer-readable program code for detecting receipt of presence information indicative of a current activity status of the particular entity within the communications system;
• c) computer-readable program code for dynamically updating the at least one predefined route associated with each communications session destined for the particular entity on a basis of a combination of said current location and said current activity status of the particular entity.