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US 2006/0242286 A1Published application
Systems and methods for controlling error reporting and resolution
AssigneeHewlett-Packard Development Company, L.P.
InventorsJoshua Hawkins, William Brothers, Phil Flocken, Jay Shaughnessy, Travis Tripp
Life of this patent
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Abstract
Various system and method embodiments are disclosed that include using a first node to receive messages including error information from a plurality of client computers via a computer network. Recommendations for resolving errors associated with the error information are made available to the client computers via the computer network.
Claims24
A computer product comprising:
- first logic instructions operable in a first node to:
- receive first messages including error information from a plurality of client computers via a computer network;
- and
- transmit second messages to the client computers via the computer network, wherein the second messages indicate availability of recommendations for resolving errors reported with the error information.
1 more element
A method comprising:
- transmitting fault data from at least one computer system executing an application program to a diagnostic node;
- determining whether a number of fault events detected by a first node exceeds a limit;
- transmitting an event storm message to a second node when the number of fault events exceeds the limit, and
- broadcasting the event storm message from the second node to computer systems other than the at least one computer system.
1 more element
A computer product comprising:
- logic instructions operable to:
- collect fault data when faults occur in application programs executing on a first computer system;
- determine when an event storm occurs based on the number of faults in a specified time period;
- transmit the fault data to a diagnostic server until the event storm occurs;
- transmit a message indicating the occurrence of the event storm to a first node;
- notify a second node of the event storm from the first node;
- and
- notify other computer systems executing application programs of the event storm from the second node.
5 more elements
An apparatus comprising:
- means for communicating fault data from at least one computer system executing an application program to a diagnostic node;
- means for communicating an event storm message to a second node when a number of fault events exceeds a limit, and
- means for broadcasting the event storm message from the second node to other computer systems executing application programs.
Dependencies are inferred from the claim text.