Back to results
US 2006/0235969 A1Published application
Systems and methods for online information exchange using server-mediated communication routing
OwnerCasey Duganinventor
Life of this patent
Estimating the term…
Abstract
The invention, in one embodiment, relates to facilitating communications between a user and one or more members of one or more groups by routing the communications from the user to particular group members based, at least in part, for example, on information known about: the communication; the one or more groups; and/or the one or more group members.
Claims24
A method for communicating over a computer network comprising,
- sending a communication from a user to a server computer on the network,
- determining, at the server computer, substantive characteristics of the communication,
- comparing, at the server computer, the substantive characteristics of the communication with substantive characteristics of a plurality of members of at least one of a plurality of member groups, and
- routing the communication, at the server computer, to a first of the plurality of members based, at least in part, on the comparison between the substantive characteristics of the communication with the substantive characteristics of the plurality of members.
1 more element
A system for communicating over a computer network comprising,
- a client device in communication with a network,
- a server computer in communication with the network for processing communications from the client device, the server computer determining substantive characteristics of the communication, comparing the substantive characteristics of the communication with substantive characteristics of a plurality of members of at least one of a plurality of member groups, and routing the communication to a first of the plurality of members based, at least in part, on the comparison between the substantive characteristics of the communication with the substantive characteristics of the plurality of members.
Dependencies are inferred from the claim text.