Predefined live chat session
AssigneeiModerate Research Technologies
InventorsScott Rossow, Carl Rossow, Joel Benenson
Life of this patent
Estimating the term…
Abstract
Directing qualified respondents into communication with a moderator of a chat session for collection of qualitative information, includes soliciting an audience for participation in an on-line survey which is conducted through a network with one or more client devices, gathering data from the audience during the survey, selecting qualified respondents for one-on-one real time chat sessions from the audience.
Claims20
A method for collecting information in real-time during an on-line survey being conducted through a network with one or more client devices, comprising the steps of:
- soliciting an audience for participation in an on-line survey;
- obtaining data communicated from the audience through the network from the client devices during the on-line survey;
- in response to the communicated data, selecting from the audience qualified respondents for a one-on-one real-time chat session;
- directing the client devices of the qualified respondents into communication with a moderator of the chat session;
- and
- collecting information through the network from the client devices of the qualified respondents during the chat session with the moderator.
A system for collecting information in real-time during an on-line survey, said system comprising:
- a communication network;
- a server connected to the communication network and configured to interface with a client computer accessed by a respondent;
- an accumulator module associated with the server and configured to accumulate any responses received from the respondents and to match the responses to a predetermined set of responses;
- and
- operating instructions, executing in the server and configured to interrupt a real-time on-line survey and to direct respondents to a one-on-one real-time chat session in response to any matches by the accumulator module.
A system for enabling live chat sessions during on-line surveys, comprising the steps of:
- a communication network including a server configured to distribute the on-line surveys;
- a system computer, accessible to at least one moderator;
- a client computer accessible to at least one respondent;
- a module for selecting from an audience of respondents at respective client computers at least one qualified respondent for a one-on-one real-time chat session;
- a set of instructions executing on the server and operable to direct the qualified respondents into respective chat sessions with one or more of the moderators;
- and
- a communication link between the system computer of one of the moderators and the client computer of at least one qualified respondent.
A method for enabling a live chat session during an on-line survey, comprising the steps of:
- providing the survey to a pool of respondents over a distributed network, the survey including active code;
- establishing predetermined criteria for selecting respondents who have interacted with the survey for direction to the chat session;
- interacting with the respondents to the survey using displayable interactive components;
- monitoring any interactions by the respondents with the interactive components to determine if the interactions satisfy a criterion;
- and
- directing respondents whose interactions satisfy the criterion to the chat session.
Dependencies are inferred from the claim text.