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AssigneeMicrosoft Corporation
InventorsArun Raghavan, Ashvinkumar Sanghvi, Vij Rajarajan
Estimating the term…
In connection with an operations management system, a vendor feedback system reports on operational events that occur on customer data centers. The operations management system provides a standardized environment for providing feedback to a vendor of components installed at the customer data centers. Methods supported by the vendor feedback system can include directing the operations management system to report on predefined operational events involving the components installed by the vendor at the customer data centers. Event reports are then stored at the customer data centers in response to occurrences of the predefined operational events. The event reports can be generated in cooperation with the operations management system. The event reports are transmitted to the vendor as feedback relating to the components, and the vendor receives the event reports from the customer data centers. The vendor, in turn, can then analyze the event reports in detail to address any issues with the vendor's products or services, referred to collectively as components, that may be increasing the customer's TCO.
A method comprising:
In connection with an operations management system that provides a standardized environment for reporting on operational events occurring on a plurality of customer data centers, a computer-implemented method for providing feedback to a vendor of components installed at the customer data centers, the method comprising at least the following:
In connection with an operations management system that provides a standardized environment for reporting on operational events occurring on a plurality of customer data centers, a computer-implemented method for obtaining and processing feedback provided to a vendor of components installed at the customer data centers, the method comprising at least the following:
Dependencies are inferred from the claim text.