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US 2006/0235740 A1Published application
System and method for calculating service staffing
OwnerJeffrey Lea, Juan Fernandezinventors
Life of this patent
Estimating the term…
Abstract
A technique is provided for automatically calculating an estimate of demand for field and for remote customer service, such as based on historical service data. A forecast may then be calculated based upon the estimate of demand and on a staffing plan allocating service personnel between field and remote assignments. Routines implementing some or all of the technique may be provided on a processor-based system or on a computer-readable medium.
Claims21
A method, comprising:
- automatically calculating an estimate of demand for field and for remote customer service;
- and
- automatically calculating a forecast based upon the estimate of demand and on a staffing plan allocating service personnel between field and remote assignments.
A processor-based system, comprising:
- a microprocessor configured to calculate an estimate of demand for field and for remote customer service based on historical service data and to calculate a forecast based upon the estimate of demand and on a staffing plan allocating service personnel between field and remote assignments.
A computer-readable medium, comprising:
- a routine for calculating an estimate of demand for field and for remote customer service;
- and
- a routine for calculating a forecast based upon the estimate of demand and on a staffing plan allocating service personnel between field and remote assignments.
Dependencies are inferred from the claim text.