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OwnerMichael Frediani, Richard Mancuso +2inventors
InventorsMichael Frediani, Richard Mancuso, Mark Michelson, Sales Kalayil
Estimating the term…
A method and apparatus are provided for operating an automatic contact distributor by an organization having a plurality of agents. The method includes the steps of detecting receipt of a plurality of contacts and a plurality of workflow projects, determining a contact type of each contact of the plurality of contacts and a workflow type of each workflow project of the plurality of workflow projects and assigning a contact of the plurality of contacts to a first agent of the plurality of agents and a workflow project of the plurality of workflow projects to a second agent of the plurality of agents where the assignment of the contact and of the workflow project to the first and second agent is based upon a set of enterprise rules of the organization.
A method of operating an automatic contact distributor by an organization having a plurality of agents, such method comprising:
A apparatus for operating an automatic contact distributor by an organization having a plurality of agents, such apparatus comprising:
A apparatus for operating an automatic contact distributor by an organization having a plurality of agents, such apparatus comprising:
Dependencies are inferred from the claim text.