System and method for management of call data using a vector based model and relational data structure
AssigneeInternational Business Machines Corporation
InventorsCheng Wu, Andrzej Sakrajda, Hong-Kwang Kuo, Vaibhava Goel, David Lubensky
Life of this patent
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Abstract
A system and method for representing call content in a searchable database includes transcribing call content to text. The call content is projected to vector space, by creating a vector by indexing the call based on the content and determining a similarity of the call to an atomic-class dictionary. The call is classified in a relational database in accordance with the vector.
Claims22
A method for representing call content in a searchable database, comprising the steps of:
- transcribing call content to text;
- projecting the call content to vector space, by creating a vector by:
- indexing the call based on the content;
- and
- determining a similarity of the call to an atomic-class dictionary;
- and
- classifying the call in a relational database in accordance with the vector.
A method for representing call content in a searchable database;
- comprising the steps of:
- collecting incoming calls from source channels;
- transcribing content of the incoming calls;
- classifying the content using a vector space model which represents the content in vector space;
- and
- storing the content represented by a vector in a relational data set structure to a target database.
A system for representing call content in a searchable database, comprising:
- a management module, which receives, call content from a source, the management module further comprising:
- a relational data structure employed for indexing call content and-classifying call content for converting the call content into a vector;
- a content index dictionary which provides information for creating the call content indexing;
- and
- an atomic-class dictionary which is employed to classify the call content;
- and
- a database which stores the converted vectors to provide searchable call content.
Dependencies are inferred from the claim text.