Method and system for providing automated fault isolation in a managed services network

A system operated by a service provider for providing managed services, the system comprising:

• a fault handling module configured to receive a fault indication corresponding to a communications network of a customer;
• an analysis module configured to analyze a root cause of the fault indication using information associated with the determined fault to output an alarm;
• an automation engine configured to communicate with the fault handling module and the analysis module, the automation engine being further configured to determine whether the alarm is associated with a maintenance event to update the alarm;
• and
• a workflow engine configured to create a workflow event corresponding to the alarm.

A method for providing automated processing of network faults, the method comprising:

• monitoring a customer network for a first alarm corresponding to a fault, wherein the customer network is associated with a customer that subscribes to a managed service of a service provider;
• determining a cause of the fault based on correlating a plurality of alarms including the first alarm from the customer network;
• generating a second alarm corresponding to the determined cause;
• initiating an automated fault handling process in response to the determined cause based on the second alarm;
• and
• creating a workflow event that includes the second alarm and status information on the second alarm.