Computer hardware and software diagnostic and report system

A system for detecting problems within a computer system comprising:

• a. one or more servers;
• b. one or more computing devices coupled to the one or more servers for computing data;
• c. an expert system library contained within the one or more servers for storing information including system data;
• d. an agent contained within the one or more computing devices for using the information stored in the expert system library to check for and resolve problems;
• and
• e. a feedback mechanism contained within the one or more computing devices for sending feedback to the expert system library.

A method of detecting problems within a computer system comprising:

• a. interrogating a computing device for environment information;
• b. retrieving data from an expert system library related to the environment information;
• and
• c. testing the computing device for one or more problems.

A network of devices for detecting problems within a computer system comprising:

• a. one or more servers;
• b. one or more computing devices coupled to the one or more servers for computing data;
• c. an expert system library contained within the one or more servers for storing information including system data;
• d. an agent contained within the one or more computing devices for using the information stored in the expert system library to check for and resolve problems;
• and
• e. a feedback mechanism contained within the one or more computing devices for sending feedback to the expert system library.