Apparatus and method for providing automatic language preference
AssigneeInternational Business Machines Corporation
InventorsIndran Naick, Jeffrey Wilson
Life of this patent
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Abstract
The present invention is directed to an apparatus and method for storing a language preference and providing the stored language preference automatically without any intervention of a user. The user may have an option to set a desired language preference on the calling apparatus such as a telephone device. A call center may send a query requesting language preference information of the user to the calling apparatus when the user makes a call connection to the call center. The desired language preference saved on the calling apparatus may be sent directly from the calling apparatus to the call center. In this manner, the user may not have to repeat a language selection process for every call made to the call center.
Claims16
A calling apparatus capable of providing automatic language preference information for a call center wherein the calling apparatus is suitable for communicating with the call center system over a telephone network, comprising:
- means for receiving a language preference from a user;
- means for storing the received language preference to a memory;
- means for receiving a query from the call center system;
- means for retrieving the stored language preference from the memory upon reception of the query;
- and
- means for providing the retrieved language preference to the call center system,
- wherein the calling apparatus comprises the memory.
A method for automatically setting a language preference when a user makes a call connection to a call center system, comprising:
- receiving a language preference from the user;
- storing the received language preference to a memory in the telephone device;
- receiving a query from the call center system;
- retrieving the stored language preference from the memory;
- providing the retrieved language preference to the call center system.
A computer readable medium containing program instructions for a call center, the program instructions comprising:
- sending a query for a language preference of a user to a calling apparatus;
- receiving the language preference from the calling apparatus;
- and
- providing a service based on the language preference,
- wherein the call center is capable of providing multi-lingual services.
Dependencies are inferred from the claim text.