Method and arrangement for connecting a multimedia terminal to a call center

A method for connecting a multimedia terminal to a circuit switched telecommunications network connected call center, the method comprising the steps of:

• connecting the call center via a call center private branch exchange to the public circuit switched telecommunications network, the call center including a plurality of agent's terminals;
• connecting the multimedia terminal to a packet switched network;
• transmitting a message from an application on the multimedia terminal to a remote desk center, the remote desk center being connected to the call center private branch exchange;
• making a call by the remote desk center from the circuit switched telecommunications network via the call center private branch exchange upon receiving the message;
• putting the call generated in the step of making a call through to an agent's terminal;
• and
• establishing a video link between the agent's terminal and the multimedia terminal after the call has been successfully put through according to the step of putting the call.