System and method of tracking single sign-on sessions

A system comprising:

• a plurality of log servers to store session information created at a plurality of service provider platforms and a plurality of identity provider systems;
• a master log server responsive to at least one of the plurality of identity provider systems, the master log server including logic to identify, in response to a customer care request, one of the plurality of log servers having session information corresponding to a particular end-user session identified by a single sign-on username;
• a customer care application server to provide a customer care application to support a customer care representative, the customer care application server coupled to the master log server to provide the customer care request and having access to each of the plurality of log servers to retrieve consolidated multi-service session information related to the particular end-user session identified by the single sign-on username.

A system comprising:

• a plurality of log servers to store session information created at a plurality of service provider platforms and at a plurality of reverse web proxy servers;
• a master log server responsive to at least one of the plurality of reverse web proxy servers, the master log server including logic to identify, in response to a customer care request, one of the plurality of log servers having session information corresponding to a particular end-user session identified by a single sign-on username;
• a customer care application server to provide a customer care application to support a customer care representative, the customer care application server coupled to the master log server to provide the customer care request and having access to each of the plurality of log servers to retrieve consolidated session information related to the particular end-user session identified by the single sign-on username.