Multi-modal call management

A system for managing a communication request comprising:

• a communication manager operable to:
• receive a communication request, requesting a voice communication session with a target address;
• offer the voice communication session to an endpoint device;
• and maintain the communication request in an offering state;
• a notification database comprising:
• a plurality of user profiles each comprising an enterprise address;
• and one or more notification addresses each having an associated communication protocol;
• and
• a personal assistant operable to:
• detect the offered voice communication session;
• extract caller information from the offered voice communication session;
• access the notification addresses in the notification database;
• send a communication request notification to one or more of the notification addresses in the notification database while the communication request is maintained in an offering state;
• receive a response to the communication request notification while the communication request is maintained in an offering state;
• and initiate a selected action for the communication request, based upon the response to the communication request notification, while the communication request is maintained in an offering state.

A method for managing a communication request comprising:

• receiving a communication request, requesting a voice communication session with a target address;
• determining an endpoint device associated with the target address;
• offering a voice communication session to the endpoint device associated with the target address;
• maintaining the communication request in an offering state;
• extracting caller information from the communication request;
• while the communication request is maintained in an offering state, selecting a notification address based on the target address, the selected notification address having an associated communication protocol;
• while the communication request is maintained in an offering state, sending a communication request notification to the selected notification address;
• while the communication request is maintained in an offering state, receiving a response to the communication request notification;
• and
• while the communication request is maintained in an offering state, initiating a selected action for the communication request, based upon the response to the communication request notification.

Logic for managing a communication request, the logic encoded in computer-readable media and, when executed using one or more processors, operable to:

• receive a communication request, requesting a voice communication session with a target address;
• determine an endpoint device associated with the target address;
• offer a voice communication session to the endpoint device associated with the target address;
• maintain the communication request in an offering state;
• extract caller information from the communication request;
• while the communication request is maintained in an offering state, select a notification address based on the target address, the selected notification address having an associated communication protocol;
• while the communication request is maintained in an offering state, send a communication request notification to the selected notification address;
• while the communication request is maintained in an offering state, receive a response to the communication request notification;
• and
• while the communication request is maintained in an offering state, initiate a selected action for the communication request, based upon the response to the communication request notification.

A system for managing an outstanding call comprising:

• a means for receiving a communication request, requesting a voice communication session with a target address;
• a means for determining an endpoint device associated with the target address;
• offering a voice communication session to the endpoint device associated with the target address;
• a means for maintaining the communication request in an offering state;
• a means for extracting caller information from the communication request;
• a means of selecting a notification address based on the target address, the selected notification address having an associated communication protocol, while the communication request is maintained in an offering state;
• a means for sending a communication request notification to the selected notification address, while the communication request is maintained in an offering state;
• a means for receiving a response to the communication request notification, while the communication request is maintained in an offering state;
• and
• a means for initiating a selected action for the communication request, based upon the response to the communication request notification, while the communication request is maintained in an offering state.