Customer service module

A customer service module providing a service for maintenance and repair for a wireless communication device, comprising:

• a failure information inputting interface capable of inputting a status information including a failure status information and an identification serial number associated with the wireless communication device;
• a maintenance and repair inputting interface capable of inputting the identification serial number for abstracting the corresponding status information and further inputting a maintenance and repair status information into the status information;
• a database receiving and storing the status information;
• and;
• a status displaying interface searching and displaying the status information stored in the database by inputting the identification serial number.

A customer service module providing a service for maintenance and repair for a wireless communication device, comprising:

• a server comprising:
• a database storing at least a set of status information associated with the wireless communication device and corresponding to an identification serial number of the wireless communication device, wherein the set of status information comprises a set of failure status information;
• a service terminal coupling to the server comprising:
• a failure information inputting interface capable of inputting the failure status information and the identification serial number to create the status information;
• and
• a maintenance and repair terminal coupling to the server comprising:
• a status displaying interface searching and displaying the status information stored in the database by inputting the identification serial number.