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US 2006/0217111 A1Published application
Network for customer care and distribution of firmware and software updates
OwnerSunil Marolia, Jeffrey Brunetinventors
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Abstract
A network for customer care and distribution of update packages to electronic devices makes it possible to efficiently manage and update firmware and software in devices. A provisioning server in the network employs provisioning means to update configuration, provision devices and manage devices. An electronic device capable of receiving these update packages comprises a update client that is capable of updating the device.
Claims32
A method of providing customer care for a subscriber of a wireless communication network, the method comprising:
- receiving a customer care request from the subscriber via a data communication network;
- requesting, via the wireless communication network using a first data communication protocol, device profile information from a mobile device associated with the subscriber;
- receiving the device profile information from the mobile device, using a second data communication protocol;
- analyzing the device profile information;
- and
- automatically updating the mobile device based upon the analysis and subscriber information.
3 more elements
A communication device comprising:
- at least one memory comprising device profile information and an existing version of executable operating code for the communication device;
- a first code portion resident in the at least one memory, the first code portion for processing a request for device profile information, the request from at least one remote server received wirelessly from a wireless communication network using a first data communication protocol;
- a second code portion resident in the at least one memory, the second code portion for wirelessly transmitting to the at least one remote server the requested device profile information using a second communication protocol;
- and
- wherein at least a portion of the device profile information in the communication device is updated following analysis of the device profile information at the at least one remote server.
2 more elements
A customer care system comprising:
- at least one server for receiving, via a data communication network, a request from a subscriber of a wireless communication network;
- profiler code resident on the at least one server, the profiler code functioning to cause retrieval of device profile information from a wireless mobile device associated with the subscriber;
- analysis code resident on the at least one server for analyzing the retrieved device profile information;
- and
- device management code resident on the at least one server, the device management code causing automatic updating of the wireless mobile device based upon the analysis.
2 more elements
Dependencies are inferred from the claim text.