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AssigneeClairvista LLC
InventorsChristopher Sang, Donald Woods
Estimating the term…
A networked interactive expert system is disclosed for selectively providing relevant expertise when a user requires such assistance. System provides a set of networked facilities for determining an expertise needed by a customer based on a location. Such location can be either physical or logical. A physical “location” corresponds, for example, to a department within a retail outlet. Examples of logical “locations” are ones corresponding to a web-page, a product identification code of interest, a customer identification code, and/or explicit knowledge category selected by the customer. An expert studio, from a list of expert studios providing expertise corresponding to the identified location associated with the customer's request, is matched up with the request. Thereafter, a primary connection, supporting an interactive videoconference session, is established between a first networked node associated with the customer and a second networked node associated with the designated expert studio.
An interactive expert system for facilitating interactive sessions between customers and experts based upon particular expertise designations assigned to particular ones of the experts, the system comprising:
A method for establishing and supporting interactive sessions between customers and experts in an interactive expert system comprising a set of interactive expert stations, a set of expert studios providing expertise in potentially many different categories, and an expert server for assigning requests from the interactive expert stations to available ones of the set of expert studios based upon particular expertise designations of particular ones of the expert studios, the method comprising the steps:
An interactive expert system for facilitating interactive sessions between customers and experts supporting on-demand downloading of shared content, the system comprising:
Dependencies are inferred from the claim text.