Back to results
US 2006/0188087 A1Published application
System and method for caller-controlled music on-hold
AssigneeSBC Knowledge Ventures, L.P.
InventorsPhilip Kortum, Benjamin Knott, Robert Bushey
Life of this patent
Estimating the term…
Abstract
The present disclosure provides a system and method configured to provide a caller with selectable music options when the caller is on hold. The method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to retrieve one of the plurality of music selections. The caller can select music from a plurality of selections. The system and method can provide a menu driven interaction and utilize voice commands and touchtone input to provide selected music to the caller.
Claims22
A method comprising:
- establishing a connection with a caller at a receiving system, the receiving system configured to retrieve one of a plurality of music selections;
- processing a caller request for a specific music selection from the plurality of music selections;
- and
- playing the specified music selection to the caller over the connection.
1 more element
A caller on-hold system comprising:
- an on-hold caller interface to provide user selectable audio during a call, the on-hold caller interface comprising;
- a processor configured to prompt a caller for a specific music selection based upon available music selections and to process a request from the caller for the specific music selection.
Dependencies are inferred from the claim text.