Call management system with call control from user workstation computers

A call management method comprising:

• storing a plurality of call processing rules that determine how a call, directed to a user, is processed, the plurality of call processing rules being defined by a computer workstation before the call is received;
• intercepting the call, that is incoming, to a first user position that is included in at least one user position comprising the computer workstation and a telephone apparatus that is associated with the computer workstation;
• determining the call is for the first user position;
• determining how the call is processed based on the plurality of call processing rules;
• and
• processing the call according to instructions of at least one applicable call processing rule that is included in the plurality of call processing rules.

A tangible machine readable medium storing a set of instructions that, when executed by a machine, cause the machine to:

• store a plurality of call processing rules that determine how a call, directed to a user, is to be processed, the plurality of call processing rules being defined by a computer workstation before the call is received;
• intercept the call, that is incoming, to a first user position that is included in at least one user position comprising the computer workstation and a telephone apparatus that is associated with the computer workstation;
• determine the call is for the first user position;
• determine how the call is to be processed based on the plurality of call processing rules;
• and
• process the call according to instructions of at least one applicable call processing rule that is included in the plurality of call processing rules.