Remote monitoring and diagnostics service prioritization method and system

A computer program for operationally servicing systems comprising:

• at least one machine readable medium;
• computer code stored on the at least one machine readable medium including code for accessing system data defining operational performance parameters of a plurality of serviced systems, accessing service data defining known serviceable conditions for the serviced systems and indicators of potential malfunction based upon the performance parameters, accessing response data defining a plurality of responses to the serviceable conditions, generating a prioritization scores for the responses, and storing the prioritization scores.

A computer program for operationally servicing systems comprising:

• at least one machine readable medium;
• computer code stored on the at least one machine readable medium including code for accessing system data defining operational performance parameters of a plurality of serviced systems accessing service data defining known serviceable conditions for the serviced systems and indicators of potential malfunction based upon the performance parameters, accessing response data defining a plurality of responses to the serviceable conditions, generating a prioritization scores for the responses, and storing the system data, the service data, the response data and the prioritization scores in an integrated service knowledgebase for the serviced systems.

A computer program for operationally servicing systems comprising:

• at least one machine readable medium;
• computer code stored on the at least one machine readable medium including code for receiving a service request for service of a potential malfunction in a serviced system, accessing a knowledge base including system data defining operational performance parameters of a plurality of serviced systems, service data defining known serviceable conditions for the serviced systems and indicators of potential malfunction based upon the performance parameters, response data defining a plurality of responses to the serviceable conditions and prioritization scores for the responses, and prioritizing response to the service request based upon the prioritization scores.

A computer program for operationally servicing systems comprising:

• at least one machine readable medium;
• computer code stored on the at least one machine readable medium including code for receiving a plurality service requests for service of potential malfunctions in a plurality of serviced systems, accessing a knowledge base including system data defining operational performance parameters of the plurality of serviced systems, service data defining known serviceable conditions for the serviced systems and indicators of potential malfunctions based upon the performance parameters, response data defining a plurality of responses to the serviceable conditions and prioritization scores for the responses, and prioritizing response to the service request based upon the prioritization scores.

A system for operationally servicing systems comprising:

• a knowledge base including system data defining operational performance parameters of the plurality of serviced systems, service data defining known serviceable conditions for the serviced systems and indicators of potential malfunctions based upon the performance parameters, response data defining a plurality of responses to the serviceable conditions and prioritization scores for the responses.