Responding to electronic mail messages
AssigneeSap SE
InventorGero Auhagen
Life of this patent
Estimating the term…
Abstract
One implementation provides a method of replying to a user electronic mail (email) message sent from a user within a system that processes incoming user email messages and delivers responses to these incoming user email messages. The method includes processing a user email message sent from a user to determine its content. A response based on the content of the user email message is then created. The response is delivered to the user along with a request for feedback regarding quality of the response to the user. Any returned feedback from the user is received. The returned feedback or an absence of returned feedback within a predetermined period of time is processed to determine if additional response is to be sent to the user.
Claims20
In a system that processes incoming user electronic mail (email) messages and delivers responses to these incoming user email messages, a method of replying to a user email message sent from a user, the method comprising:
- processing a user email message sent from a user to determine its content;
- creating a response based on the content of the user email message;
- delivering the response to the user along with a request for feedback regarding quality of the response to the user;
- receiving any returned feedback from the user;
- and
- processing either the returned feedback or an absence of returned feedback within a predetermined period of time to determine if an additional response is to be sent to the user.
A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, perform a method of replying to a user electronic mail (email) message sent from a user within a system that processes incoming user email messages and delivers responses to these incoming user email messages, the method comprising:
- processing a user email message sent from a user to determine its content;
- creating a response based on the content of the user email message;
- delivering the response to the user along with a request for feedback regarding quality of the response to the user;
- receiving any returned feedback from the user;
- and
- processing either the returned feedback or an absence of returned feedback within a predetermined period of time to determine if an additional response is to be sent to the user.
Dependencies are inferred from the claim text.