US 2006/0143027 A1 · Network usage analysis system using subscriber and pricing information to minimize customer churn and method

Abstract

A network usage analysis system includes a data collector that is coupled to a network. The network has a first and a second network service provider and the first network service provider has a selected subscriber. The data collector collects usage data corresponding to a usage metric for the selected subscriber, an amount of data transferred for the selected subscriber, and a quality of service delivered for the selected subscriber. The system also includes a system server coupled to the data collector. The system server receives the usage data from the data collector and also receives pricing plan information for the first and second network service providers. The system server analyzes the pricing plan of the first network service provider based on the usage data collected and on the pricing plans of the first and second network service providers to determine the likelihood of customer churn.

Claims36

Dependent claims

A method for analyzing network subscriber usage comprising the steps of:

collecting network subscriber usage data from a network;
selecting a subscriber from a first network service provider;
generating a subscriber profile from the collected subscriber usage data for the selected subscriber of the first network service provider;
collecting pricing plan information from the first network service provider;
collecting pricing plan information from a second network service provider;
calculating actual charges for the selected subscriber, using the subscriber profile, under the pricing plan information from the first network service provider;
calculating projected charges for the selected subscriber, using the subscriber profile, under the pricing plan information from the second first network service provider;
and
analyzing the subscriber profile and the actual and projected charges in order to make a determination involving whether the selected customer is likely to move from the first network service provider to the second network service provider.

6 more elements

Dependencies are inferred from the claim text.

Network usage analysis system using subscriber and pricing information to minimize customer churn and method

Life of this patent

Network usage analysis system using subscriber and pricing information to minimize customer churn and method

Life of this patent

Abstract

Claims36