Consumer care management method and system

A method of evaluating the needs of consumers through uniform assessments and analyses, the method comprising the steps of:

• identifying a consumer's most serious problem by asking a first series of uniform questions;
• initiating a triage process by asking a second series of uniform questions;
• generating at least one intervention recommendation based upon the consumer's answers to the second uniform questions;
• scheduling appointments for the consumer to assess the severity of the consumer's problems to determine a treatment plan to complete the at least one intervention recommendation;
• conducting professional assessment(s) to identify recommended treatment for the consumer;
• determining an assessment score for the problems identified, by asking a third series of questions;
• and
• generating an incremental record of activity recording the progress the consumer has made during the appointments.

A method of evaluating the needs of consumers through uniform assessments and analyses, the method comprising the steps of:

• registering a consumer by asking a first uniform series of questions;
• identifying a consumer's most serious problem from the consumer's answers to the first series of uniform questions;
• identifying if the consumer is in a crisis from the consumer's answers to the first series of uniform questions;
• identifying if the consumer is in an urgent situation from the consumer's answers to the first series of uniform questions;
• initiating a triage process by asking a second series of uniform questions;
• generating at least one intervention recommendation based upon the consumer's answers to the second uniform questions;
• conducting professional assessment(s) to identify recommended treatment for the consumer;
• determining an assessment score for the problems identified, by asking a third series of questions;
• scheduling appointments for the consumer to assess the severity of the consumer's problems to determine a treatment plan to complete the at least one intervention recommendation;
• generating an incremental record of activity recording the progress the consumer has made during the appointments;
• and
• asking the consumer a final series of quality assurance questions relating to determine the consumer's satisfaction with the outcome of the treatment plan.