Methods and apparatus for monitoring a communication network

An apparatus for monitoring a communication network, comprising:

• a data collector configured to periodically collect data from a plurality of network elements within the communication network;
• a data analyzer coupled- to the data collector and configured to analyze the collected data to form performance or capacity data representative of a user experience of a user-initiated communication within the communication network involving the plurality of network elements;
• and
• a data presentation generator coupled to the data analyzer and configured to generate one or more presentations containing the performance or capacity data.

A machine accessible medium having instructions stored thereon that, when executed, cause a machine to:

• periodically collect data from a plurality of network elements within a communication network;
• analyze the collected data to form performance or capacity data representative of a user experience of a user-initiated communication within the communication network involving the plurality of network elements;
• and
• present the performance or capacity data.