Method and apparatus for segmenting communication network customers into service tiers
OwnerMarian Croak, Hossein Eslambolchiinventors
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Abstract
The present invention enables a capability to identify high spending, or high tier, customers of packet-switched network services, e.g., VoIP network services and provide them with a higher level of service than lower paying, or normal tier, customers. For example, these highly valued customers can be offered free trials or special promotions of new service features and their calls into customer care can always be routed to live, highly experienced customer care agents.
Claims18
A method for segmenting customers into service tiers in a communication network, comprising:
- receiving a call setup message for a call from a calling party;
- determining a service tier type for said calling party;
- and
- processing said call setup message in accordance with said service tier type for said calling party.
A computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform the steps of a method for segmenting customers into service tiers in a communication network, comprising:
- receiving a call setup message for a call from a calling party;
- determining a service tier type for said calling party;
- and
- processing said call setup message in accordance with said service tier type for said calling party.
A system for segmenting customers into service tiers in a communication network, comprising:
- means for receiving a call setup message for a call from a calling party;
- means for determining a service tier type for said calling party;
- and
- means for processing said call setup message in accordance with said service tier type for said calling party.
Dependencies are inferred from the claim text.