Method and apparatus for delivering enhanced messages to a calling party
AssigneeAvaya Technology Corp.
InventorsShabbir Khakoo, Venkatesh Krishnaswamy, Anwar Siddiqui, Hal Zenner
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AssigneeAvaya Technology Corp.
InventorsShabbir Khakoo, Venkatesh Krishnaswamy, Anwar Siddiqui, Hal Zenner
Estimating the term…
A method and apparatus are disclosed for delivering enhanced messages to a calling party. A message document address is provided to the calling party that is a pointer or hyperlink to a message document containing a message for the calling party, such as a uniform resource locator (URL) identifying an Internet document. The calling party may receive a message, e.g., when the called party is not available or containing a list of user-specific menu options in an IVR system. The message document can be (i) a static document created; (ii) a default document created; or (iii) a dynamically generated document based on one or more rules that alter the content of the document based on various characteristics of the calling party or the call (or both). The presentation of the message document address to the user can be conditioned upon the satisfaction of one or more rules, such as when the called party is unavailable or based on one or more predefined characteristics of the calling party or the call (or both).
A method for providing message information to a calling party as part of a call, comprising:
A method for receiving a message from a called party as part of a call, comprising:
A system for providing message information to a calling party, comprising:
A system for providing message information to a calling party, comprising:
A system for receiving a message from a called party, comprising:
An article of manufacture for providing message information to a calling party, comprising:
Dependencies are inferred from the claim text.