Graphical tool for creating a call routing application
AssigneeInternational Business Machines Corporation
InventorsFelipe Gomez, Jeffrey Kobal, Brent Metz, Rosa Naranjo
Life of this patent
Estimating the term…
Abstract
A method, system and apparatus for graphically managing the development of a dynamic call router. In this regard, a graphical tool for creating a dynamic call router can include a language model engine such as a natural language understanding language model engine, a call routing object coupled to the language model engine and referencing a call route termination object in a canvas, and a call flow palette having one or more call flow elements configured for arrangement in the canvas. The graphical tool further can include at least one statement represented graphically in the canvas.
Claims14
A graphical tool for creating a dynamic call router, the graphical tool comprising:
- a language model engine;
- a call routing object coupled to said language model engine and referencing a call route termination object in a canvas;
- and,
- a call flow palette comprising a plurality of call flow elements configured for arrangement in said canvas.
A method for graphically creating a dynamic call router comprising the step of graphically linking a call routing object to a call route termination object in a canvas of a graphical tool for creating dynamic call routers and graphically specifying routing properties for said call routing object.
A machine readable storage having stored thereon a computer program for graphically creating a dynamic call router, the computer program comprising a routine set of instructions which when executed by a machine causes the machine to perform the step of graphically linking a call routing object to a call route termination object in a canvas of a graphical tool for creating dynamic call routers and graphically specifying routing properties for said call routing object.
Dependencies are inferred from the claim text.