System and method for providing depot repair services for information technology equipment
OwnerJames Wallace, Craig Wallaceinventors
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Abstract
A method for providing repair services comprising the steps of providing a plurality of repair credits associated with a predetermined model of equipment to a customer where the customer has a plurality of units of the predetermined model of equipment. A submitted one of the plurality of units is received from the customer and the submitted unit is repaired in exchange for at least one of the repair credits. The submitted unit is returned to the customer after repair. It is noted that any of the plurality of repair credits can be exchanged for repair of any of the plurality of units so that a one-for-many repair contract is provided rather than a traditional one-for-one repair contract.
Claims23
A method for providing repair services comprising the steps of:
- providing a plurality of repair credits associated with a predetermined model of equipment to a customer;
- wherein the customer has a plurality of units of the predetermined model of equipment;
- receiving a submitted one of the plurality of units from the customer;
- repairing the submitted unit in exchange for at least one of the repair credits;
- returning the submitted unit to the customer after repair;
- and
- whereby any of the plurality of repair credits can be exchanged for repair of any of the plurality of units.
An Internet-implemented method for providing repair services comprising the steps of:
- providing a plurality of repair credits associated with a predetermined model of equipment to a customer;
- wherein the customer has a plurality of units of the predetermined model of equipment;
- wherein the predetermined model of equipment is a predetermined model of information technology equipment;
- wherein each of the plurality of units has a unique serial number;
- providing an Internet portal through which the customer can order the plurality of repair credits;
- receiving a submitted one of the plurality of units from the customer;
- repairing the submitted unit in exchange for at least one of the repair credits;
- returning the submitted unit to the customer after repair;
- and
- whereby, any of the plurality of repair credits can be exchanged for repair of any of the plurality of units.
An Internet-implemented system for providing repair services to a customer, said system comprising:
- a server system connected to the Internet and configured to:
- receive requests from the customer for repair credits associated with a predetermined model of equipment where a customer has a plurality of units of the predetermined model of equipment;
- provide notification to the customer to submit one of the plurality of units for repair in exchange for at least one of the repair credits;
- and
- provide information relating to the submitted unit.
Dependencies are inferred from the claim text.