System and method for speech recognition-enabled automatic call routing

A system comprising:

• an acoustic model configured to accept speech input and to produce text at its output;
• a semantic model coupled to the acoustic model for producing an action and an object responsive to the text;
• and
• an action-object routing table responsive to the semantic model to provide a routing destination based on the action and the object.

A method of call processing, the method comprising:

• transforming speech input from a caller into one or more word strings;
• converting each of the one or more word strings into an object and an action;
• assigning a first probability value to the object and a second probability value to the action of each of the one or more word strings;
• and
• determining a call destination from the object and the action based on the first and the second probability values.