Apparatus, and associated method, for a CTI-enabled SIP-phone
AssigneeAlcatel Lucent
InventorsChao Kan, Michael Wengrovitz
Life of this patent
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Abstract
A CTI-enabled SIP-Phone, and an associated method, is provided for a telephonic call center. Responsive to a call operation indication, such as delivery to the phone of a SIP invite message, or of a CTI-formatted call instruction, the embedded functionality of the SIP-Phone provides interfacing operations, such as CTI-to-SIP or SIP-to-CTI conversions, to facilitate communications of the phone at the call center.
Claims20
Communication apparatus for a packet-based telephonic station operable by a user and connectable to a packet data network for communication with a remote station, and the telephonic station connected to a computer telephony device at which at least a first computer telephony integration application is accessible by the telephonic station, said apparatus comprising:
- a computer telephony integration sourcing functionality element embodied at the packet-based telephonic station, said computer telephony integration sourcing functionality element for performing a selected computer telephony integration sourcing function, related to the first computer telephony integration application;
- and
- an initiator operable responsive to a call-related indication for initiating operation of said computer telephony integration sourcing functionality element.
A method for facilitating communications by a packet-based telephonic station operable by a user and connectable to a packet data network for communication with a remote station, and the telephonic station connectable to a computer telephony device at which at least a first computer telephony integration application is accessible by the user of the telephonic station, said method comprising the operations of:
- detecting a call indication relating to a call operation associated with the telephonic station;
- and
- interfacing, at the telephonic station, responsive to the call indication detected during said operation of detecting, the telephonic station directly with the computer telephony device.
Dependencies are inferred from the claim text.