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US 2006/0080606 A1Published application
System and method for model-specific web help
OwnerGlenn Lortscher, Dimitris Magemeneas +1inventors
InventorsGlenn Lortscher, Dimitris Magemeneas, Christopher Bjork
Life of this patent
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Abstract
A Web help utility allows a user to select the model number of an electronic product for which the user is experiencing problems, with the help utility thereafter presenting a list of commonly encountered problems with the particular model.
Claims19
A method for providing online help to a user, comprising:
- prompting the user to enter a model designation of an electronic product for reception thereof over a wide area network;
- based on the model designation, returning to the user, over the wide area network, at least one list of problems associated with the electronic product;
- receiving a user selection of an item on the list;
- and
- returning a proposed solution to the user based on the user selection.
2 more elements
A system for providing help to a user, comprising:
- a server computer communicating with the Internet and executing logic comprising:
- receiving a model designation of an electronic product from a user computer;
- and
- based on the model designation, returning to the user computer a list of problems associated with the electronic product, the list not including any information not related to the electronic product.
1 more element
A model-specific help database system, comprising:
- at least one Internet server computer;
- at least one database accessible to the server computer and associating common product problems with product model designations, whereby the server computer can query the database with a model designation and the database returns in response substantially only common product problems associated with the model designation, the server computer in turn sending the common product problems to a user computer over the Internet.
Dependencies are inferred from the claim text.