Providing custom product support for a software program

Abstract

The system described herein provides providing application support by receiving data indicating application run-time characteristics, determining severity of errors associated with running the application based on the data, and determining if there are resources available to provide application support. The system may also determine if the application passes integrity checks. If the severity of application errors exceeds a predetermined threshold and there are resources available for free application support, then the system may provide free application support. A queue may be used for instances of eligibility for free application support. Free application support may be provided by either telephone or online interaction.

Dependencies are inferred from the claim text.