Automated sales support method & device
OwnerSteven Toddinventor
Life of this patent
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Abstract
A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.
Claims34
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A device for providing a salesperson with notification of consumer interactions with an employer of the salesperson, the device comprising:
- a memory unit:
- and
- a processing unit disposed in communication with the memory unit, the processing unit configured to:
- define a target item for the salesperson;
- associate the salesperson with a customer;
- monitor an on-line communication channel for an occurrence of a communication involving the customer and including the target item;
- and
- notify the salesperson upon the occurrence,
- wherein the processing unit is configured to:
- define at least one target item for each of a plurality of salespersons;
- associate each of the plurality of salespersons with at least one customer;
- monitor at least one on-line communication channel for occurrences of communications involving the at least one customer associated with each of the plurality of salespersons, and including the at least one target item defined by each of the plurality of salespersons;
- and
- notify each of the plurality of salespersons of the occurrences.
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A device for providing a salesperson with notification of consumer interactions with an employer of the salesperson, the device comprising:
- a memory unit;
- and
- a processing unit disposed in communication with the memory unit, the processing unit configured to:
- define a target item for the salesperson;
- associate the salesperson with a customer;
- monitor an on-line communication channel for an occurrence of a communication involving the customer and including the target item;
- and
- notify the salesperson upon the occurrence,
- wherein the on-line communication channel is a public on-line communication channel or a restricted on-line communication channel.
A device for providing a salesperson with notification of consumer interactions with an employer of the salesperson, the device comprising:
- a memory unit;
- and
- a processing unit disposed in communication with the memory unit, the processing unit configured to:
- define a target item for the salesperson;
- associate the salesperson with a customer;
- monitor an on-line communication channel for an occurrence of a communication involving the customer and including the target item;
- and
- notify the salesperson upon the occurrence,
- wherein the communication is between the customer and a representative of the employer or the customer and a customer peer.
A device for providing a salesperson with notification of consumer interactions with an employer of the salesperson, the device comprising:
- a memory unit;
- and
- a processing unit disposed in communication with the memory unit, the processing unit configured to:
- define a target item for the salesperson;
- associate the salesperson with a customer;
- monitor an on-line communication channel for an occurrence of a communication involving the customer and including the target item;
- and
- notify the salesperson upon the occurrence,
- wherein the salesperson is an electronic agent.
A device for providing a salesperson with notification of consumer interactions with an employer of the salesperson, the device comprising:
- a memory unit;
- and
- a processing unit disposed in communication with the memory unit, the processing unit configured to:
- define a target item for the salesperson;
- associate the salesperson with a customer;
- monitor an on-line communication channel for an occurrence of a communication involving the customer and including the target item;
- and
- notify the salesperson upon the occurrence,
- wherein the processing unit is configured to:
- receive the communication from the customer on the on-line communication channel;
- determine whether the salesperson is associated with the customer;
- and
- determine whether the target item for the salesperson is in the communication that has been received when the salesperson is associated with the customer.
A device for providing a salesperson with notification of consumer interactions with an employer of the salesperson, the device comprising:
- a memory unit;
- and
- a processing unit disposed in communication with the memory unit, the processing unit configured to:
- define a target item for the salesperson;
- associate the salesperson with a customer;
- monitor an on-line communication channel for an occurrence of a communication involving the customer and including the target item;
- and
- notify the salesperson upon the occurrence,
- wherein target items comprise alphanumeric characters, alphanumeric strings, emoticons, names of product offerings or codes.
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Dependencies are inferred from the claim text.