Methods and apparatus for food brokering customer service
OwnerEric Sutcliffeinventor
Life of this patent
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Abstract
Methods and apparatus for brokering food services are disclosed. The methods and apparatus described herein provide quality controlled room service to guests of hotels that do not otherwise have traditional room service available. A call center operator routes each call to the appropriate restaurant and stays on the phone line to monitor the call. The restaurant delivers the order and collects the appropriate fee. When a customer calls with a complaint, a customer service agent associated with a food services broker responds to address the complaint based on data recorded by the call center operator.
Claims39
A method of providing customer service in a food brokering system, the method comprising:
- facilitating a first call from a customer to a call center;
- facilitating a second call from the call center to an order taker associated with a restaurant;
- connecting the customer, the call center, and the order taker in at least a three-way call to obtain a food order;
- facilitating a recording of information by a call center operator, the information being associated with a customer complaint, the information being transmitted from a computer associated with the call center operator to a computer associated with a food services broker in real-time;
- and
- facilitating a third call from a customer service agent to the customer in response to the information recorded by the call center operator associated with the customer complaint.
An apparatus for providing customer service in a food brokering system, the apparatus comprising at least one computing device structured to:
- facilitate a first call from a customer to a call center;
- facilitate a second call from the call center to an order taker associated with a restaurant;
- connect the customer, the call center, and the order taker in at least a three-way call to obtain a food order;
- facilitate a recording of information by a call center operator, the information being associated with a customer complaint, the information being transmitted from a computer associated with the call center operator to a computer associated with a food services broker in real-time;
- and
- facilitate a third call from a customer service agent to the customer in response to the information recorded by the call center operator associated with the customer complaint.
A computer-readable medium storing instructions to cause at least one computing device to:
- facilitate a first call from a customer to a call center;
- facilitate a second call from the call center to an order taker associated with a restaurant;
- connect the customer, the call center, and the order taker in at least a three-way call to obtain a food order;
- facilitate a recording of information by a call center operator, the information being associated with a customer complaint, the information being transmitted from a computer associated with the call center operator to a computer associated with a food services broker in real-time;
- and
- facilitate a third call from a customer service agent to the customer in response to the information recorded by the call center operator associated with the customer complaint.
Dependencies are inferred from the claim text.