Business system management procedures research and analysis methodology

Abstract

The invention is a business services method (BSM) for procedures research and analysis, which comprises a process for selecting an appropriate medium for a given set of procedures, business procedure decomposition, and technology decomposition. More particularly, the inventive process comprises: organizing service requirements; collecting data; documenting “source activities,” the intended audience, use of the procedures, and tools to be used; choosing the appropriate media for delivering information to the customer; coordinating teams and defining team requirements; conducting workshops; and sizing the development effort.

Dependencies are inferred from the claim text.